Zenith Bamboo FAQ & Shopping Guide

Zenith Bamboo FAQ & Shopping Guide

Last updated: October 22, 2026

Welcome to Zenith Bamboo. This guide summarizes the most important information about our natural gemstone bracelets, payments, shipping, taxes, returns, sizing, and care.

Are your gemstones natural?

Materials vary across the collection. Refer to the product description and selected option for whether a piece uses natural stone, treated material, wood, metal, or other components. Natural stones can vary in color, pattern, transparency, texture, inclusions, surface features, and size. These variations make each piece unique and are not defects.

What payment methods are available?

Available methods are shown at checkout and may include Shop Pay, Apple Pay, Google Pay, major cards, and other methods supported for your location.

Do I need an account to order?

No. Customer accounts are optional. You can create an account for easier order access, or continue using the checkout options available on the store.

How much is shipping?

We currently support delivery to the countries and regions available at checkout. United States and Singapore orders currently receive complimentary shipping. Other supported destinations use localized standard, reduced-rate, or free-shipping tiers based on order value. The exact local-currency rate is displayed before payment. See our Shipping Policy for details.

How long does delivery take?

Orders normally dispatch within 1–3 business days. Estimated standard transit is 7–15 business days after dispatch. Destination, customs and carrier delays can affect delivery. These are estimates, not guaranteed arrival dates.

Will I pay taxes or import duties?

Applicable taxes are included in displayed prices based on the destination where supported. Import duties, when applicable and supported, are added and shown at checkout. Review the complete order total before paying.

Where do you ship?

We ship to destinations that receive an available shipping method at checkout. If no method appears for an address, we cannot currently ship there.

What is your return policy?

Contact support@hongcai97.com within 30 days of delivery to request a return. Change-of-mind items must be unused, unworn and in intact original packaging; the buyer pays return postage to Shenzhen, China. See the Refund Policy for conditions and statutory rights.

What if my order arrives damaged or incorrect?

Contact support@hongcai97.com with your order number, a description and clear photos. After review, we will arrange an appropriate remedy, which may include replacement parts, a replacement or a refund. Verified issues caused by us are handled according to the Refund Policy.

How do I choose a bracelet size?

Measure your wrist snugly and compare the measurement with the sizing information on the product page. Choose a slightly larger fit if you prefer more movement. Contact us before ordering if you need sizing help.

How should I care for my bracelet?

Keep jewelry away from perfume, lotion, household chemicals, prolonged sunlight, strong impact, and extended water exposure. Remove it before showering, swimming, exercising, or washing dishes. Wipe gently with a soft dry cloth and store separately.

What do gemstone meanings represent?

Gemstone meanings are inspired by cultural traditions and personal symbolism. They may be chosen as reminders of love, confidence, protection, balance, prosperity, or positive intention. They are not medical claims and do not guarantee health, spiritual, emotional, relationship, or financial outcomes.

How can I contact you?

Email support@hongcai97.com or contact us on WhatsApp at +86 183 2021 0766. For order questions, include your order number and checkout email.