Contact Us

Thank you for visiting Zenith Bamboo. We are here to help with gemstone materials, bracelet sizing, orders, shipping, returns, product care, and gift selection.

Customer Support

Email: zhanghongcai97@gmail.com
WhatsApp: +86 183 2021 0766

Support hours: Monday-Friday, 8:00 AM-8:00 PM China Standard Time (UTC+8), excluding public holidays. We aim to respond within one business day.

For an existing order, include your order number and the email address used at checkout.

We Can Help With

• gemstone materials and natural variations;
• bracelet sizing and fit;
• order status and tracking;
• address corrections before dispatch;
• damaged, defective, or incorrect items;
• returns, exchanges, and refunds; and
• product care and gift recommendations.

For damaged or incorrect items, include clear photos or video of the item, packaging, and shipping label.

Business Information

Store: Zenith Bamboo | Handmade Bracelets
Legal entity: Shenzhen Xunfu Electronics Co., Ltd.
Business address: A601-2, No. 323 Donghuan 1st Road, Helian Community, Longhua Street, Longhua District, Shenzhen, China.

This business address is not automatically the return address. Contact us before sending any return. Approved returns receive the correct address and instructions by email.

Natural Gemstone Note

Natural gemstones can vary in color, pattern, transparency, texture, inclusions, surface features, and size. These natural differences make every piece unique and are not defects.