Refund & Return Policy

Last updated: August 25, 2026

We want you to feel confident shopping with Zenith Bamboo. This policy explains how returns, exchanges, damaged-item claims, and refunds are handled.

30-Day Return Window

You may request a return within 30 days after the order is delivered.

To be eligible, an item must be:

• unworn, unused, unaltered, and in its original condition;
• returned with its original packaging and accessories; and
• accompanied by the order number or other proof of purchase.

How to Request a Return

Email zhanghongcai97@gmail.com before sending any item back. Include your order number, the item you want to return, and the reason for the request.

If the return is approved, we will provide the correct return address and instructions. The business address shown on our website is not automatically the return address. Items sent without prior authorization may be refused or returned to the sender.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations are not guaranteed after an order has entered processing, been personalized, or been handed to the carrier.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged or defective, or if you receive the wrong item, contact us within 7 days of delivery.

Please provide:

• your order number;
• a clear description of the issue;
• clear photos or video of the item, packaging, and shipping label; and
• any other information reasonably needed to review the claim.

After review, we will provide an appropriate remedy, which may include a replacement, repair, store credit, partial refund, or full refund, depending on the circumstances and applicable law. When a return is required because the item is damaged, defective, or incorrect, we will cover reasonable return-shipping costs or provide another suitable solution.

Natural Gemstone Variations

Natural gemstones may vary in color, pattern, transparency, texture, inclusions, surface features, and size. These natural characteristics make each bracelet unique and are not considered defects. This does not affect your rights if an item is damaged, materially different from the product ordered, or otherwise not as described.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged, defective, incorrect, or applicable law requires otherwise:

• items that have been worn, used, altered, washed, or damaged after delivery;
• customized, resized-to-order, engraved, or personalized products;
• gift cards; and
• items clearly marked “Final Sale” before purchase.

Return Shipping

For returns based on change of mind, personal preference, or an incorrect size selected by the customer, the customer is responsible for return shipping. We recommend a trackable service and adequate protective packaging. We are not responsible for a return package until it is delivered to the authorized return address.

Original shipping charges are non-refundable unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

Exchanges

The fastest way to obtain a different product or size is usually to return the original item after approval and place a new order. Contact us first so we can confirm the available options.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method.

Please allow 5-10 business days after the refund is issued for your bank or payment provider to post it. Processing times are controlled by the payment provider. If more than 15 business days have passed since we confirmed that a refund was issued, contact us.

Shipping charges, customs duties, import taxes, and other third-party charges are generally non-refundable unless required by applicable law or the return is caused by our error.

European Union Right of Withdrawal

If your order is delivered to a country in the European Union, you may have a statutory right to withdraw from an eligible online purchase within 14 days after delivery without giving a reason. Customized or clearly personalized goods may be excluded. For a change-of-mind withdrawal, the customer is responsible for return shipping when informed in advance. Nothing in this policy limits mandatory rights available under applicable consumer law.

Contact

For return, exchange, or refund questions, email zhanghongcai97@gmail.com. We aim to respond within one business day.