Shipping Policy

Last updated: August 28, 2026

International shipping summary: We currently support delivery to 40 countries and regions. United States and Singapore orders currently receive complimentary shipping. Other supported destinations use localized standard, reduced-rate, or free-shipping tiers based on order value. The exact local-currency rate and delivery estimate are shown at checkout.

This policy reflects the shipping destinations and rates currently configured for Zenith Bamboo. The shipping options, delivery estimate, and final amount displayed at checkout are authoritative for each order.

Order Processing

Orders are generally processed within 1-3 business days, excluding weekends and public holidays. Processing time is separate from transit time. Customized, resized, or high-volume orders may require additional time.

Shipping Origin

Orders are fulfilled from our active fulfillment location in Shenzhen, China. Depending on logistics availability, an order may be routed through a regional carrier or transfer hub before final delivery.

Where We Ship

We currently ship only to countries and regions that are available as valid shipping destinations at checkout. If checkout does not offer a shipping method for an address, we cannot accept the order for that destination.

Shipping Rates

United States and Singapore: Complimentary shipping is currently available on eligible orders.

Most other supported destinations using USD rates:

• Order value $0.00-$49.99 USD: $7.99 USD Standard Shipping
• Order value $50.00-$99.99 USD: $3.99 USD Standard Shipping
• Order value $100.00 USD or more: Free Shipping

Bulgaria, Croatia, and Malta:

• Order value €0.00-€42.99: €6.99 Standard Shipping
• Order value €43.00-€84.99: €3.49 Standard Shipping
• Order value €85.00 or more: Free Shipping

Liechtenstein:

• Order value CHF 0.00-CHF 39.99: CHF 6.49 Standard Shipping
• Order value CHF 40.00-CHF 79.99: CHF 3.29 Standard Shipping
• Order value CHF 80.00 or more: Free Shipping

Promotions, currency conversion, product eligibility, or future configuration changes may affect the available rate. Always review the final shipping charge before completing payment.

Estimated Delivery Times

• United States: most orders arrive approximately 7-12 business days after dispatch; please allow up to 15 business days for remote areas or carrier delays.
• Singapore: approximately 1-9 business days after dispatch under the current delivery configuration.
• Other supported destinations: approximately 7-15 business days after dispatch.

Orders are generally processed within 1-3 business days before dispatch. These are estimates, not guaranteed delivery dates. Customs processing, carrier disruptions, weather, local holidays, and remote-area delivery can cause delays. Review the destination-specific rate and estimate shown at checkout before payment.

Tracking

When tracking is available, we will send a shipping-confirmation email after the order is dispatched. Tracking can take 2-5 business days to begin showing movement. Contact us if tracking remains unchanged for an unusual period.

Taxes and Import Duties

Our store is configured to include applicable taxes in displayed prices based on the customer's country where supported. Import duties, when applicable and supported by the checkout system, are added and shown at checkout. The complete amount displayed before payment should be reviewed carefully.

If a government authority or carrier imposes a charge that was not calculated or collected at checkout, responsibility will be determined by applicable law and the terms shown during checkout.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate recipient name, address, postal code, email address, and phone number. Contact us immediately if a correction is needed. We will try to update an address before dispatch, but changes are not guaranteed after processing begins.

If a package is returned because of an incomplete or incorrect address, refusal, failed delivery, or failure to collect it, reshipping or refund options will be reviewed after the package is returned. Original shipping and carrier return fees may be deducted where permitted by law.

Delayed or Missing Packages

If an order has not arrived within the estimated window, first review the tracking information and check with household members, neighbors, the building office, and the local carrier. Then contact us with your order number so we can help investigate.

If tracking shows “Delivered” but the package cannot be located, contact us within 7 days of the recorded delivery date. We will review the available carrier information and assist with reasonable next steps. Any remedy will depend on the carrier investigation, the order circumstances, and applicable law.

Damaged Packages

If an item arrives damaged, contact us within 7 days of delivery and provide the order number plus clear photos or video of the item, packaging, and shipping label. Claims are handled under our Refund & Return Policy.

Contact

For shipping questions, email zhanghongcai97@gmail.com and include your order number.