Terms of Service

Last updated: August 25, 2026

These Terms of Service (“Terms”) govern access to and use of www.hongcai97.com and purchases from the Zenith Bamboo | Handmade Bracelets online store. By using the website or placing an order, you agree to these Terms and the policies incorporated by reference. If you do not agree, do not use the store.

1. Store Operator

The store is operated by Shenzhen Xunfu Electronics Co., Ltd. under the brand Zenith Bamboo | Handmade Bracelets. References to “Zenith Bamboo,” “we,” “us,” and “our” mean this business.

2. Eligibility and Customer Accounts

You must have legal capacity to enter into a purchase contract in your jurisdiction. If you are under the age of majority, you may use the store only with the involvement of a parent or legal guardian.

Customer accounts are optional. If you create an account, you are responsible for keeping login credentials confidential and for providing accurate, current information. You must notify us promptly of suspected unauthorized use.

3. Products and Natural Materials

We make reasonable efforts to describe and display products accurately. Screen settings, lighting, photography, and the natural character of gemstones can cause differences in color and appearance.

Natural gemstones may include variations in color, pattern, transparency, texture, inclusions, surface features, and dimensions. These characteristics are part of natural materials and are not defects unless the item is damaged, materially different from the product ordered, or otherwise not as described.

Product availability, designs, materials, and specifications may change. We may limit quantities or discontinue products, subject to applicable law.

4. Gemstone Meanings Disclaimer

Descriptions of gemstone energy, intention, protection, prosperity, love, balance, confidence, or similar meanings reflect cultural traditions and personal symbolism. They are provided for general informational and inspirational purposes only. Products are not medical devices and are not intended to diagnose, treat, cure, or prevent disease. We do not guarantee health, spiritual, emotional, relationship, financial, or other outcomes.

5. Prices, Currencies, Taxes, and Duties

The store's primary currency is USD, and international customers may see supported local currencies. The amount displayed at checkout is the amount offered for the transaction, subject to correction of obvious errors before order acceptance.

Our market settings are configured to include applicable taxes in displayed prices based on the customer's country where supported. Import duties, when applicable and supported, are added and shown at checkout. Shipping charges are determined by the destination and order value as described in the Shipping Policy.

Your bank or payment provider may charge currency-conversion, international transaction, or other fees that are not controlled by us.

6. Orders and Acceptance

Submitting an order is an offer to purchase. An automated confirmation acknowledges receipt but does not necessarily mean the order has been accepted. We may refuse or cancel an order for legitimate reasons, including payment failure, suspected fraud, inventory error, inaccurate information, pricing error, shipping restriction, or legal compliance. If we cancel after payment, we will refund the amount collected for the cancelled item or order.

Review product, size, quantity, address, currency, shipping, tax, and duty information before completing checkout.

7. Payment

Available payment methods are displayed at checkout and may include supported digital wallets such as Shop Pay, Apple Pay, and Google Pay. Payments are processed by Shopify and payment providers. You represent that you are authorized to use the selected payment method and that the information supplied is accurate.

8. Shipping and Delivery

Shipping destinations, rates, processing times, estimated transit times, tracking, address issues, taxes, and duties are governed by our Shipping Policy. Delivery dates are estimates unless expressly guaranteed in writing.

9. Returns and Refunds

Returns, exchanges, cancellations, damaged-item claims, and refunds are governed by our Refund & Return Policy. Nothing in these Terms limits mandatory consumer rights.

10. Promotions and Discount Codes

Promotions and discount codes may have separate conditions, including eligibility, minimum order value, excluded items, dates, or usage limits. Unless expressly stated otherwise, promotions cannot be combined, have no cash value, and cannot be applied retroactively.

11. Product Care and Safe Use

Follow the care guidance on product pages. Jewelry may contain small parts and should be kept away from young children and pets. We are not responsible for damage caused by misuse, impact, chemicals, prolonged water exposure, unauthorized repair, modification, or failure to follow care instructions, except where liability cannot lawfully be excluded.

12. Intellectual Property

The website and its content, including text, photographs, graphics, logos, product descriptions, design, and arrangement, are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website for personal, non-commercial shopping only. You may not copy, reproduce, scrape, republish, distribute, modify, sell, or commercially exploit content without prior written permission.

13. Reviews, Messages, and Other User Content

If you submit a review, photograph, comment, or other content, you confirm that you have the right to submit it and that it is accurate, lawful, and does not violate another person's rights. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt, publish, translate, and display the content for store operation and promotion, subject to applicable privacy law.

We may remove content that is unlawful, fraudulent, abusive, infringing, misleading, contains personal information, or is otherwise inappropriate. We do not require reviews to be positive.

14. Prohibited Uses

You may not use the store to violate law or third-party rights; submit false or fraudulent information; interfere with security or operation; distribute malware; scrape or extract content at unreasonable scale; abuse promotions; impersonate another person; or engage in harassment, fraud, payment abuse, or other harmful conduct.

15. Third-Party Services and Links

The store may use or link to third-party services, including Shopify, payment providers, carriers, social platforms, and analytics or advertising services. Their independent services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.

16. Relationship With Shopify

The store is powered by Shopify, which provides the commerce platform and related services. Purchases are made from Shenzhen Xunfu Electronics Co., Ltd., not from Shopify. Shopify is not the seller of our products and is not responsible for fulfilling orders, providing product warranties, or resolving product claims.

17. Errors and Corrections

Information may occasionally contain typographical, pricing, inventory, or other errors. We may correct information and, where necessary, reject or cancel an affected order. If payment has been collected for a cancelled order, we will issue the appropriate refund.

18. Disclaimer of Warranties

Except for warranties expressly provided by us or required by law, the website and services are provided on an “as available” basis. We do not guarantee that the website will always be uninterrupted, error-free, or free of harmful components. This section does not exclude statutory warranties or consumer guarantees that cannot be waived.

19. Limitation of Liability

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or products. Where liability cannot be excluded, our liability will be limited only to the extent permitted by law. Nothing in these Terms limits liability for fraud, intentional misconduct, personal injury caused by negligence where exclusion is prohibited, or mandatory consumer remedies.

20. Indemnity

To the extent permitted by law, you agree to be responsible for losses and reasonable costs arising from your unlawful use of the website, infringement of another person's rights, or material breach of these Terms.

21. Governing Law and Mandatory Rights

These Terms are governed by the laws applicable to Shenzhen Xunfu Electronics Co., Ltd. at its registered business location, without regard to conflict-of-law rules. This choice does not deprive consumers of mandatory protections or the right to bring a claim in a forum available under applicable consumer law.

22. Changes to These Terms

We may update these Terms to reflect changes in services, business practices, or law. The revised Terms will be posted with a new “Last updated” date. Changes apply prospectively unless applicable law requires otherwise.

23. Severability and No Waiver

If a provision is found unenforceable, the remaining provisions continue in effect. Failure to enforce a provision is not a waiver of the right to enforce it later.

24. Contact

Questions about these Terms may be sent to zhanghongcai97@gmail.com.

Shenzhen Xunfu Electronics Co., Ltd.
A601-2, No. 323 Donghuan 1st Road, Helian Community, Longhua Street, Longhua District, Shenzhen, China.